Slow speeds? No really??

If you're NIC card pings itself at 10ms, there IS something WRONG with YOUR computer. Do not ask me "If my computer can't talk to itself, is that on my end or your guys?" The answer is obvious, and you don't even deserve an answer from me.

You purchased the 10 Meg package from us, and you're getting an average of 9.2 mbps download speeds from 4 different sites, but your favorite website doesn't pull through too fast, who should you take this issue up with? The site's content provider, or your pc, a speedtest is giving you the results of what your pc is actually handling, but not how fast you will get the information.

Five things:

1. Your site you're trying to access may not be able to send the data out at your download speeds.
2. Your computer can, and very much will, slow everything down when you have messengers, P2P networks, websites open, older OS's, ftp programs, email open, routers, underrated processors, motherboards, nic cards, cat5 cables.
3. Just plain userend stupidity.
4. Yes, it is possible we really are having an issue, and if you don't work with us, we'll never get it resolved. Don't get pissy and irate with us when we tell you what to do so we can find a resolution if it's on our end, and if not, accept it if we tell you, Four different times by Four different techs, that it's your issue on your pc. When we find the issue, don't get upset and hang up if we need to send someone out and it may be a couple days.
5. Remember.. Internet and Cable TV are luxuries, not utilities, we're not rated the same and do not follow the same government regulations, so complaining to your state rep about having a trouble call more than 2 days out is a mute point.

There, now that that is taken care of, who want's to play some bball?