Scorecard update again, woo!
Primary Drivers Meets Current % To Goal
Average Handle Time 11:14 09:39 116.4%
Call Quality 65
Close Rate 5% 12.50% 250.0%
Compliance 97% 98.1% 101.1%
Revenue per Call $0.55 $6.75 1227.3%
Truck Roll Avoidance 90% 100.0% 111.1%
So The James totally skewered his scorecard by taking VTO after making a bunch of sales and taking few calls early in the day :D
Labels: Scorecard
posted by The James @ 8/27/2007 11:04:00 AM
1 Comments
1 Comments:
1227% on RPC??? Dang! I didn't think that was humanly possible.
Polish the "perky" in QA and you ace it all. That would be a sweet incentive in the paycheck, assuming they are still giving them.
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