I've been down...

If you have been offline for more than a day, and you are just now calling in on it, no I won't feel sorry for you, and no, I don't really understand your frustrations on it. I would've called in within 1 hour of it being down, and if I did hear about an outage in my area, I would give it 24 hours, past that, it's all over baby and I would see what's going on with my provider.

"1147a - Computer - NIC/USB Drivers - enabled LAC, online"

Yes that does in fact mean something on your computer affected your connection to the internet.

Remember to read your TOS, if you're running a home business on the residential account, you are violating your Terms of Service, and we can cancel your service without notifying you.

Running a business does not entitle you to quicker turn around times, special treatement, or a higher priority on the trouble call on a residential account. If you need any of the previous things met, then you need a business account. If you're really loosing thousands of dollars a day for being down, then you can afford to loose an additional $20-$30 a month to have guranteed 24 hour turn about time on any issue so that you don't loose more than $2000.00.

Now on to other news

I will be leaving town from June 29th through July 7th 2k6, and will be unable to update, make posts, or do anything normal other than be happy and peaceful and playful with my fellow mountain spirits.

I'll be in Cherokee, NC celebrating the Fourth of July. If anyone needs me, the best way to contact me would be via GMail, or by leaving a voicemail on my phone. Contact information is available on the contact link on the left.

I was running a little late this morning, and ended up stealing Courtney Jungblutt's seat, I was sad when I saw her come in and give me that look of utter despair (j/k lol.)

My stat's are greatly improved this month, except for AHT, last month I had a 10:30 AHT, this month I'm at 13:00 even :'( but OPC is up, QA is up, and so is compliance, up from 99.9998 to 99.99. So I may survive yet another month ^_^

That's about it for now, need to get back to doing my job here, adios!