TTM goes bye bye!

Hai! Can I hve sme Gold plz!? KTHXBAI!!!

In all seriousness, Charter is dropping TTM (Telephone Trouble Ticket Management) from the Louisville KY contact center, and outsourcing it all to Teletech, and keeping the barely 200 agents it has that are Charter employee's in Saint Louis still.

By June, TTM will no longer exist in Louisville, and those agents who wish to remain with Charter will either be promoted (If they played politics right) or moved into basic HSI (High Speed Internet) support.

Here comes one of the best part... HSI takes payments now, does video sales, and we have to meet an 8% Close rate minimum. while that may not seem high, I take about 60-80 calls a day, majority of whome are customers who already have all services available, and if they don't have them, the last thing they want to hear when their internet is down is "Hey, would you like to buy faster speeds for when the internet is up?"

This has very much pushed me to the edge of my continued employment with Charter Communications. But eh... what else can I do? And in closing....

Funny customer contact of the day:

"
CCI, REFUSED TO SUPPLY SOCIAL, SAYING IT
WAS A SLAVE NUMBER BY A FRAUDELENT
GOVERNMENT ENTITY OF THE ORIGINAL 7
FAMILES, NO PIN NUMBER LISTED ON THE
ACCOUNT, CUSTOMER UNABLE TO VERIFY
ACCOUNT #, UNABLE TO ASSIST MR. ON THE
LINE, CUSTOMER BEGAN TO BECOME IRATE,
CURSED, REPEATED HIS OPINIONS OF THE
GOVERNMENT IN A CONSPIRACY THEORIST
RHETORIC, THREATENED DISCONNECT BACK TO
CENTUARY TELL, AGAIN ADVISED CUSTOMER
I'D BE MORE THAN HAPPY TO ASSIST AND
UNDERSTAND HIS CONCERNS, BUT WITHOUT THE
ACCOUNT # I WOULD NOT BE ABLE TO ASSIST,
CUSTOMERHUNG UP, NEEDED VM RESET - 1420 EST"

Glorious wasn't it?