Yes you do need to be home, turd..

So... Guy calls in to Charter, has an upstream signal of 64, highest it should ever go to is 55. Since this guy refused to be home, and refused to supple me with a best contact number, I left his w/o with a precall to the number listed on the account. Customer then stated if I don't get him someone out there to just check his outside lines, then he'll cancel all services and look for another provider. Well, retention will like to hear your voice now, goodbye, because I can't gurantee that. In addition, any other provider will tell you the same thing:

"Yes, you need to be home for us to check out the issue, and yes, we do have weekend appointments. If you call in on a Sunday wanting it fixed tonight, tough luck and wait till next weekend. You're not the only person who works you know? What do you think I'm doing here on a Sunday listening to you complain about 'People Work You know!!!?!!?!?' you turd."

I've been doing this job for two and a half years, and trust me, the appointment availability is vastly improved from what it was when I started buddy. If you had called in two years ago for the same RF issue, it would've taken a minimum of two and a half to three weeks to get someone out. Yes you can live without internet at your home, you know you could actually go into work for a change instead of VPN-ing from home where you can masturbate to kiddy porn while doing your churches banking and books. You can go to a real store to buy things keeping those in your community in business. You can use a regular phone to call your dad, or even use the regular old fashioned postal mail to send something from the heart on this Fathers day. There is life outside of the internet, teach your children this and take them out to the park. To a national park especially to learn that all this energy they waste on the intargnat is destroying that which supplies us life.