Do not freaking xfer your calls to me!

Seriously, if you don't unload the Charter High Speed Security Suite and test their email in the webmail, do not transfer them to VAS saying it's a Security Suite issue while not bothering to notate the account thinking you won't be caught Mr. CHRMBURCH.

Matter of fact, if you had just asked how big the email was that the customer was trying to send, you wuold've discovered that it was a 29 meg email. But you know what happened at the end of that call? I upgraded them to 10 Meg internet and biggest video package, too bad for you in loosing out on that sale buddy.

Sierra Mist Cranberry Splash is delicious! :D