On that note

About how much charter blows, here's an addendum with a new policy change. Charter, world's worst cable company and tech place to work.

Hi folks,

Some of you may have already heard about this (smoking area gossip), but since I’ve been having trouble getting team meetings lately, I wanted to make sure you all got the news.

Effective 1/22, we will be changing the way we calculate our staffing. It will be based more strictly on the number of calls we expect to get. This is good news—we will be able to address anticipated queues faster.

As a result of this change, we will not be able to allow any break or lunch adjustments. We will be changing the “meets expectations” requirement in compliance to 95% as a result. This will give you about a 20 minute cushion each day, on a regular eight-hour day with no meetings or big exceptions. For ten-hour shifts, it’s 25 minutes.

Additionally, it may also mean that your breaks and lunches are not at the same time each day. It will be very important for each of you to check Aspect daily at the beginning of your shift. In some very rare cases, we may also have to move your breaks and lunches during the same day—if this happens, you will receive an e-mail. Thus, it will also be very important for each of you to keep your e-mail open.

I recommend that each of you set up a reminder for each break and lunch in your Outlook calendar, for each day that you work. Check your Aspect at the beginning of the shift, and move your break and lunch reminders so that they match the times you are scheduled. This way you get a pop-up reminder to take those as scheduled. Let me know if you need help with this.

What it means for me is that I can’t make changes to the length or start/end times of meetings and 1on1’s. I also have to have some things for you all to do in the event WFO informs me that I have to take people off the phones at a certain time. I will be working on a list of activities for this purpose—send me any suggestions you have.

Shoot me an e-mail if you have questions. I will cover this in team meetings and 1on1’s this week as needed.

Thanks,

Name Removed

So, anyone who has job offers for Norma or myself, please contact us ASAP at wasituna+job@gmail.com