7-10 business days...

Really does mean 7-10 business days. Calling in every couple hours every day is not going to expedite the process. Neither will asking for a supervisor or a manager in a call center 300 miles from where you're at. In addition, no matter how many people tell you "Oh, it'll run today" or "It'll run tomrrow," odds are it won't. It'll still be 7-10 business days from the date the Line Maintenence order was put in place.

Also, please, do not get angry at me, start cussing me out, and giving me your life story on how long this issue has been going on or how much money you're loosing, or even if it has to do with your childs schoolwork. Flat out, I don't care.

It took six months, twelve different field techs, to get me up and running online the first time. So don't give me no BS about the fact I don't understand, cause believe me brother, I more than understand. Do you understand what it's like to live in a car for almost two years of your life? Scrounging for any bit of change you can muster up just to be able to afford gas to make it to your job? No? Oh that's right, that's because in your perfect little life, mommie and daddy paid for your schooling. You've always worked from home. Using a VPN across a residential network on a system that is still highly unstable and unreliable.

Please, customers, please! Learn this little fact, the nicer you are to the person on the line, no matter how many "Non-American" idiots you talk to prior to them, the quicker and easier your call will go for you. We might even offer you a better product or deal than what you're currently paying.

"I demand your highest up manager there!?!?!!" Nope, sorry, same response will be coming from them. Also, it is in fact true that if you disconnect your account with us, that you're email address will disappear along with it. And.... Yes, you do need to pay for an internet package per each modem, if you don't want to buy a router. No, I won't support your router, because you didn't get it from me, shutup!

*Blows own brains out*

This job is making me this close to killing myself. You guys are so lucky I don't own a gun, because I honestly do believe I would've taken it loaded to my head and pulled the trigger long by now just becasue of dealing with these fucking idiots on the phone.