We don't hate your home business

Being run on your residential account... We just won't give you any more priority over our other 6 million customers.

Customer: "If someone hit my telephone pole outside, can you get someone out there right now?"

Me: Yes.

Customer: "So, since my signals on my modem are off you can't show me the same courtesy?"

Me: No, because as far as we know, you are the only one with an issue, and yes, you will need to be home for it, and no, just because you're loosing money and can't finish out your business for the day before you go on vacation for the fourth, in addition to violating our Terms of Service (Which we can now sue you for since you admited you're violating our ToS) by running your business on this residential account, you will not have a higher priority than Sissy next door who need the internet for her schoolwork, and Johnathon across the stree who needs the internet to download his porn, and Francis around the corner who needs the internet to site there and look at LOLCat pictures.