Leads suck!

So, I was speaking with a lead the other day, made me pissed as all hell. So pissed I didn't even bother staying in chat to copy/paste it to here to ridicule her.

Customer had slow speeds, pings from me to their gateway were sometimes hitting over 1000ms, pings to the customer were 800ms average, pings to others in the gateway were all from 500-1000ms.... Everything on the traceroute and pings though were just fine up till it hits our own network, so what does a lead who knows nothing named SGRACE do? (Yes I know the leads first name, I just never post them on here) She tells me to roll a truck to swap the modem. NO BITCH! This ain't no fucking modem problem. This is an issue with the network on Charter's end.

Why are you so afraid to send me a slow speeds ticket? Is it because you're uncomfortable in your knowledge about this job? Not entirely too sure you know the who what when where how and why of certain issues and their causes and their resolutions?

You know what I did after I closed out of your pathetic chat? I went over your head, contacted the NOC directly, and they said they were aware of the issue and were already working to resolve on our end. Wanna know how I know to contact the NOC? Maybe it's because I've been working here since before you were out of high school, and know a hell of a lot more about this stuff than you. I have contact numbers to departments you've never even heard of. I rarely use them except for in instances where a sad excuse for a "Higher up" doesn't know how to do their job properly.

If it wasn't for the fact I know you were just stupid, I might've done this after speaking with you.


On the donation operation, I mnanaged to get an additional $200 from some friends, so now my bank will only be negative $40 so that means they'll cover the check to the state revenue cabinet for missed back taxes.

Oh! On a side note, I plan on going back to Cherokee for a few days in a couple weeks, if anyone wants me to pick them up some real Cheroke Indian items, prices range from $20.00 to $1000.00 depending on what you want? Pottery, dreamcatchers, moccasins, tomahawks, arrows, knives, switchblabes, pipes, etc.. etc.. Just hit the donate button on my main site under the site info, and I believe it should allow you to enter a description of what you'd like. If no one wants anything, you'll just have pictures to look foward to when I return :D