Just because..

Your newly downloaded program says to contact your network provider for assistance, that doesn't mean you have the right to call us and complain. If any portion of your internet is working, then do not call us.

Instead, you should contact the software company itself and find out why their program isn't working, when everything else internet based on the computer is working.

Lastly for now, this is a good article on how to remove ants from your home on WikiHow. Or for those of you who are eco-conscious, try the eco-friendly way.