13 July, 2007

A low QA score?? WTF?

Sent this in to my supervisor and my QA rep this morning.

I have a question RE: QA score

How can one be scored on a form that they have yet even had the opportunity to view, or even be advised upon in any way shape form or fashion?

When I, and several of my colleagues, were forced back through the Nesting program going from TTM to HSI we were scored on the old form and were never told anything about the new form other than it would begin in July. Nearly half way through into a new month when a new form is being pushed, I was never given the opportunity to review this form with my supervisor, a QA rep, or even to have a copy sent to my inbox for my own personal review. This includes scheduled 1on1's with both QA and my supervisor that never took place, where I would've had a chance to inquire about this form.

I feel this score, with it's substantionally low rating of 36 is unjust and uncalled for, and therefore must be removed. This is akin to having a person fly the Space Shuttle in for a landing at Edwards AFB in the snow, when they don't even have a concept of how to drive an RC car.
Once I have been given this opportunity to see the new QA form, to review it, to gain understanding of it, I will be more agreeable with whatever score I will earn going forward from that point. Until then, I will be steadfast in my disagreement with this score (And any additional I may obtain until I have had the chance to review for at least 16 work hours) and it's reflection upon my abilities as a Valued Employee within Charter Communications.

Please do not take this as a personal attack in any way, I am mainly stating, albeit in a very descriptive way, that it's unfair to score an individual on something they have never been given the opportunity to see yet.

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posted by The James @ 7/13/2007 12:12:00 PM   2 Comments

2 Comments:

At 7/14/2007 09:38:00 AM , Anonymous Anonymous said...

xxx and xxx...one of them me?? i am notorious and all. and just darned curious.

 
At 7/22/2007 12:22:00 AM , Anonymous Anonymous said...

Your forgot to ask appropriate open-ended questions such as, "Soooooo, Mr. Johnson, what do YOU like to do while YOU'RE sitting on the couch there watching TV?"... then explain the features of benefits of the regularly scheduled Saturday morning porn. Works every time. Works even better if you're a 20 something female with a high-rising terminal speech pattern that we seem to be hiring more of as of late. It's no coincidence, you know.

 

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