Bringing back Icoms! woo!
Below is a summary of an email we got today. Essentially, we are going to be re-trained.. yet again... for a billing system we were guranteed told was never going to return.
Hello Team,
...As you have noticed, we have staffed to capacity, decreased attrition, and are producing a positive service level daily. This allows us to become more flexible. Our current plan is to train/re-train our HSI agents to handle ICOMS market calls....Now that we are virtualized and can handle all ICOMS areas within the Charter environment, it makes sense to train our employees, and give them additional opportunities in both ACSR and ICOMS areas.
...Your supervisor will give you details as to when your actual training/re-training will take place...
Director, Customer Care
_________________________________
Louisville, KY 40223
Phone: 888-888-8888
BlackBerry: 888-888-8889
Conference: 888-888-8810
Fax: 888-888-8811
bob@bob.bob
posted by The James @ 7/27/2007 01:21:00 PM
2 Comments
2 Comments:
You know the five great promises, right? The check's in the mail, I'll love you in the morning, your job won't be outsourced, and ICOMS won't come back. ICOMS is like herpes - not much to look at, basically harmless but it will always come back.
Babelfish translation from "Charter-speak to English": We're overstaffed again, need more people to quit, those rotten rat-ba*tards at Teletech expect to be paid their commissions on time, and you don't, so tag, you're it".
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