Learn to use your own programs bub...

Does the fact I said that the email address was still accessible not mean anything? If I give a password, saying customer wants to move the address to this account and we have permission, please do a little more investigating. Also, please know what programs we're using, if I ask you if you did an openwave query, do not say that you used Aurora. That's like a big fucking "DUH!" being tattooed across your idiot forehead.

Doing an openwave query is using a part of Aurora to find out if an email address exists in our system or if it's been completely wiped out of the system yet. If you don't even know what an open wave query is, then go back to being a newb on the floor you piece of shit dumbass.

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(SYSTEM): Do you have a question for Fishbear? Email him at askfishbear@charter.net – we’ll pay $5 in Charter Chips if we print YOUR question!(unless you are a lead)

(jwashington): [11:11:19 AM] Problem/Issue: Chad CI, verified account with Kyle, trying to change password on email address chadnc@charter.net and also for the webspace chadnc , these do not show on customers account. Customer states they were created on an old account they had 6 years ago, the email is still accessible with their password while the webspace is not. The email address is chadnc@charter.net password: face1

XXXX XXXXXX
XXX XXXXXX XXX
Lincolnton NC 28092

(SYSTEM): [11:11:19 AM] jwashington (172.21.236.129) has joined this chat session...

(SYSTEM): [11:11:31 AM] Lead has joined this chat session...

(jwashington): [11:11:36 AM] Good morning.

(jbryant): [11:11:37 AM] hello

(jbryant): [11:12:26 AM] wooo

(jbryant): [11:12:41 AM] I can help you with this issue, please give me one moment topull up the acct and we can get started

(jwashington): [11:12:41 AM] indeed indeed

(jwashington): [11:12:45 AM] coo coo thanks, np

(jbryant): [11:14:20 AM] So you talked with kyle

(jwashington): [11:15:12 AM] yes

(jwashington): [11:15:28 AM] kyle says it's okay to put them on the account so they can have access to them again

(jbryant): [11:15:38 AM] I did a search of the email address and it said does not exist

(jbryant): [11:16:17 AM] but does not matter, if kyle wants you to add email address and web space have him do it in Member services

(jwashington): [11:16:24 AM] did you openwave query it?

(jbryant): [11:16:27 AM] walk him to that and he can do it

(jbryant): [11:16:41 AM] I used aurora

(jwashington): [11:16:50 AM] mail=chadnc@charter.net,o=mig_flat,dc=charter,dc=net adminpolicydn : cn=complete,cn=site,cn=admin root cn : chadnc@charter.net mail : chadnc@charter.net mailautoreplyhost : mssf01 mailboxid : 1070597750120540041224 mailboxstatus : A mailfamilymailbox : 0 mailimapproxyhost : charter_net_imap_proxy maillogin : chadnc@charter.net mailmessagestore : mssf01 mailparentalcontrol : 0 mailpasswordtype : C mailpopproxyhost : charter_net_pop_proxy_m mailsmtprelayhost : 209.225.8.223 mailwebmailusesignature : 0 objectclass : top objectclass : person objectclass : inetorgperson objectclass : mailUser objectclass : mailUserPrefs objectclass : adminUserPrefs objectclass : msgUser objectclass : msgUserPrefs objectclass : organizationalperson sn : chadnc@charter.net

(jwashington): [11:17:23 AM] these have been orphaned.

(jbryant): [11:20:29 AM] done, their back

(jwashington): [11:20:33 AM] Okay cool thanks, that's all I needed on this call, have a good day.

(jbryant): [11:20:35 AM] Is there anything else I can do for you?

(jbryant): [11:20:40 AM] Have a great day :)

(SYSTEM): [11:20:49 AM] Lead has left chat session...



Also, customer, FYI.... Not that long ago is a week or two, not 3-4 months ago. Please do not say "Can you ping my modem?" because that just grates my nerves. You have no idea what any of that means.

Me: "Okay, go ahead and open Internet explor...."
Customer: "I've already done that!!!"

Listen, please, for the love of your life and time, do not fight us if we ask you to do something. The more you fight, the longer the call is going to take. Doing this, we will be less likely to feel empathy for you or help you out, or even offer ways to save you on your $300 cable bill.

If you follow our lead, generally your call will last less than 8 minutes, we will have gone over your services and offered you something new that will lower your bill, and have either gotten you back online or scheduled out a trouble call.

No, nothing you do can will resolve a signal issue outside the home, unless you have cable repair equipment, meters, and amplifiers etc.. Inside the home, yes, anything inside the home is your property. We do not own anything but the equipment you are leasing. 99.9999999999...% of the time, it will not be the modem itself, and most likely it won't be resolved till we get our people out there.

Yes you will be charged if you do not have wiremaintenence and it turns out the $3.00 special splitter you got from Big Lots! is the culprit. We will replace the splitter, charge you for the cost of that splitter, and charge you a minimum of $36 for the service call in addition to hourly charges. Sure, you may get a credit to your account for time down... a whole $3.00 for 3 days down, wow (lacklutered response.)

Stop fighting the tech on the line, do as they say, and we will do everything in our power to help you. FYI, the Tier II tech on the line has the same power in the company as a Tier III tech (Tier III just doesn't talk to customers unless the customer wants to be escalated. Generally they do as we ask them, because they have maybe .5% more access in the same programs we all use) or as a supervisor. If we say we can't get anybody out there in a more specific time frame than 4 hours because you work and it's Sunday which is your only day off and we don't roll on Sundays, then we just can't. Don't you realize I work too? Why else, on a Sunday, would I be sitting here listen to you complain about the 6 trillion dollar deal you just lost out on? Not because I enjoy being bitched out all the time because I am the voice of a company you feel has no concern for your issue. It's because I'm being paid a minimal amount to listen to you babble on about a bunch of BS I could give a rats ass about. To hear the same things you're telling me right now, a therapist would charge you $80/hour, so.. How bout you pay my therapists salary now eh? What? No? You don't want to help support a kid down on his luck, who is blatantly suicidal and will go over the edge and blow his brains out if you decline his simple $2.95 Wire Maintenance upgrade to protect your services? Well fuck you too buddy.