Know your PnP Punk.

Okay, man, seriously, listen.. Mmkay, you listening? What? NO!?? THE NEW BACKSTREET BOYS VIDEO FROM THEIR REUNION TOUR IS ON?!?! WHAAAAAAAAA?

So yeah, totally, check it. When you attempt to tell someone what another department does in certain situations, be sure to know you're own PNP about the situation first. In addtion, please advise the person you're chatting with on what you are doing. Do not let it sit for nearly 10 minutes before you send any sort of response.

STATUS: Chat Session Is Closed.

(SYSTEM): Do you have a question for Fishbear? Email him at askfishbear@charter.net – we’ll pay $5 in Charter Chips if we print YOUR question!(unless you are a lead)

(jwashington): [03:59:47 PM] Problem/Issue: CCI, states he did not want a precall, dispatch comments show we attempted precalls to the customer. Customer extremely upset and wants us to get teh tech out to them this afternoon/evening. Customer not accepting of any reschedule I can offer him at this time.

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Jackson TN 38305

(SYSTEM): [03:59:48 PM] jwashington (172.21.236.129) has joined this chat session...

(jwashington): [03:59:54 PM] Good afternoon.

(SYSTEM): [03:59:59 PM] Lead has joined this chat session...

(jbryant): [04:00:03 PM] hello

(jbryant): [04:00:30 PM] I can help you with this issue, please give me one moment topull up the acct and we can get started

(jwashington): [04:00:39 PM] Okay np, thanks.

(jbryant): [04:01:53 PM] the job does not say nopc#

(jwashington): [04:02:01 PM] it also doesn't list a PC#

(jbryant): [04:02:37 PM] they use main number when that happens

(jbryant): [04:02:48 PM] I can call

(jwashington): [04:05:03 PM] "What happens if we forget to put the correct number in the job comments? Or the customer says they did not receive a call?" If the offered quota is unacceptable to the customer, then you should open up a dispatch chat. While dispatch may view this as a missed appointment on the customer side, the lead group will attempt to have the quota moved up to a time frame that is more acceptable for the customer. This is a great example of the importance of making sure we have a strong understanding of our Pre-Call policy.

(jbryant): [04:08:34 PM] boy you like typing don't you

(jbryant): [04:09:00 PM] I have already done that and they will send someone out today

(jbryant): [04:09:41 PM] but if the number is left out they call the main number

(jbryant): [04:09:51 PM] Is there anything else I can do for you?

(jwashington): [04:10:06 PM] No, that was all, thanks for the time and have a pleasent day.

(jbryant): [04:10:11 PM] Have a great day :)

(SYSTEM): [04:10:19 PM] Lead has left chat session...